Strong project coordination background includes strategic planning, trend analysis, IT forecasting, web development, IT Infrastructure, database management, asset management and customer services

Excellent communication skills. Experienced building relationships with internal and external customers. Coordinate and negotiating with clients and third-party vendors.

Total year experience in IT field : 10 years

Technical Proficiencies          
• HTML • ASP • Adobe Fireworks/Dreamweaver/Flash • MS FrontPage • Photoshop • Illustrator
• Java Script • Action Script •XML • MS SQL Server 2000 and 2005 • Windows 2003 • Windows 2008 •Windows XP
• SMS • Symantec Backup Exec • Basic LAN/WAN VPN • Citrix • Active Directory •PC Anywhere

System Administrator/Technical Support(Full Time)           
Roles & Responsibilities:-

• System Administrator/IT Support : Create and Maintain Domain Controller(Windows 2003/2008), Active Directory, Group policy, Backing up data, User account/Email account creation & Migration, Disaster Recovery Plan , Virus protection
• System Backup : Performing daily and weekly backup using Symantec Backup Exec
• Graphic Design : Logo Design, Graphic Design for marketing, Artwork using Adobe Suite (Macromedia, Fireworks, Photoshop and Illustrator)
  
  

• Create and Design Web site and Layout for customer web sites using Adobe Fireworks CS3, Adobe Illustrator
  CS3, Flash and Adobe Photoshop CS3

IT Manager (Full Time)
Roles & Responsibilities

Management Responsibilities

• Coordinated between ASIA offices and Head Quarter to provide service and provide IT support for all offices in ASIA (Thailand, Hong Kong, Singapore, China, Indonesia, India, Philippines, Vietnam)
• Managed Bangkok Hub operations to provide effective support in Bangkok and ASIA regional offices and  make sure it meets SLA (Service Level Agreement) of the company.
• Make sure all offices follow IT policy of Head Quarter
• Weekly conference with IT people in Asia offices to follow up project and solve problem
• Problem/Conflict solving for all Asia offices
• Provide Preventive Maintenance for Bangkok office
• Number of people under supervision : Four
  
  

Develop Bangkok intranet web features, including web layout, design and web base applications

• Web team Lead to develop Thailand Internet/Intranet Web site
• Web page Design for Thailand Office Intranet including online application
• Content and Layout Design
• Web Development Using HTML, ASP, MS SQL
• Complete Thai Version of Office Safety Web Base Training using Macromedia Flash

Network and Systems Administrator responsibilities

• Create User’s account for new hire in Asia offices including disable account for lay off users and also delete account for resigned users on Active Directory
• Update and maintain all documentation about hardware, software, telephone system, network problems and all errors ( keep log for all events) to investigate and analyze problem
• Upgrade and replace hardware software, telephone and network equipments including planning to make all Asia offices to use compatible hardware and software
• Be the part of SDLC process for Systems & Servers
• Implement SMS to keep track of all hardware and software
• Update and deploy MS Security Patches on servers, and client machines using SMS and security policy on Active directory
• Maintain all network equipments and servers including monitor all storage disk arrays.
• Security alert using Symantec Anti Virus
• Manage and plan about telecommunication and all network equipment in Asia offices
• Virus alert and management using sniffer software and Ethereal
• Set up VPN on all laptop machines and remote users
• Escalate all unsolved network problems to head office as soon as possible if it can not be fixed in Bangkok office (communicate with head office 24*7 if necessary). Also expedite resolution, give as much as information and basic analysis and testing to network team in head office who has higher permission to fix problem.
• Perform system back up and recover activities using VERITUS software
• Provide training for all users to educate them about new hardware, equipment and virus awareness (ex. Some kind of virus email).
• Using some features of MS Exchange 2003 to solve some email problem such as in coming and out going email problems including virus emails.
• Planning IT budget each year to implement or upgrade network and servers
• Managed all hardware and software installation for users (both remote install and local install)
• PC Support & Help Desk for Bangkok and Asia offices.
• Provide support to more than 700 users in Asia, including hardware and software
• Provide support by phone and remote assistant  to all users and Asia office
• Imaging for new built machine using GHOST
• SMS install for software update for Asia users
• Work with head office (Kansas City) to set up distribution point for ASIA office to install all new software.
• Provide administrative software support such as documentum, citrix, microstation and Autodesk products.

Highlight Projects

Active Directory/XP Migration in ASIA
Take part in Active Directory/XP Migration project for every office in Asia region which are Singapore, Jakarta, Beijing, Mumbai, Hong Kong and China

• Complete Active Directory/XP migration in Bangkok and all Asia offices
• Migrate all machines to ASIA domain including user’s profile
• Post deployment planning and problem solving
• Coordinate between ASIA and Head Quarter to solve problem
• Utilize AD architecture to provide standardization in system development.

Help Desk Development

• Developed web based help desk application and keep records of problems/request and solution with knowledge base management.

Vietnam Site Office Project

• Designed and developed Vietnam site office IT infrastructure

Microsoft Trainer and Web Developer (Full Time)
Roles & Responsibilities:-

• Provide Microsoft training
• Design company web page and HTML coding
• Design company logo and artwork
• Manage customer relation, public relation and advertisement
• Web Interface design and database design

Knowledge Training Officer (Full Time)
Roles & Responsibilities:-

• Provided and taught Microsoft products to instructors and students